SLA'sy creating experiences for all and sustainable development was the conference that opened the second day of ViajesCorp Americas, which was provided by Daniel Feige, Outback Consulting in Argentina.

The aim of this talk was give attendees the tools needed to create a service agreement with suppliers to benefit the work of the travel managers.

Feige says that the current crisis will impact on all suppliers and customers directly or indirectly, nobody will be totally immune.

"YThis is not to generate a transaction, but to build a strong and lasting relationship that creates a privileged place in the minds of our customers"Daniel explains.

It also states that the proper level of services is not measured by retention, the mark or path but by the contributions made by both parties.

Only 10% of companies are implementing serious SLAs with suppliers in Latin American industry to measure them and improve them. Some companies have pseudo SLA's, but few have a comprehensive agreement, says Daniel.

The key to this deal is that whoever signs the SLA is someone who has the authority to sign a check by paying an incentive or a disconnection from the supplier.

Peel and Convention Bureau Quito met for the first day of ViajesCorp Americas 2012 and talked about working together.

With the intervention of Max Jaramillo, President of Latin Press Inc, publisher of travel management and organizing ViajesCorp Americas, Andres Mendez, deputy director of promotion of the District Institute of Tourism launched the seventh version of ViajesCorp Americas in the Sheraton Hotel in Bogota, Colombia.

The morning continued with the exhibition of Diego Moor (photo) sales manager for Google in Colombia and Maria Eugenia Oriani, general manager of Despegar.com for Colombia, Ecuador, Costa Rica and Panama.

Diego said and changing the selection of travel and how companies and related professionals should be presented to the world due to increased use of Internet to create a perception of a place, hotel, airline, among others.

Meanwhile, Maria Eugenia corroborated some data provided by Diego and explained that the tendency to manage travel online method is being increasingly in some countries in Latin America, mainly because users are believing more and more comments on the travel websites and are relying on online payments.

It is not just about managing business, but also reach them at those corporate travelers and 2.0 of the best and offer the best alternatives for your trip with all the security you can get.

Another important aspect that was presented on the first day of 2012 was ViajesCorp Americas the importance of building teamwork among travel managers and travel agencies.

At the forum, when the world economy affects control over travel policy isshowed that Latin America is knowing how to make the bad times that are now happening in Europe, this situation has become an opportunity for the region and a possibility of transforming the travel policies thereby finding more savings opportunities for companies.

Tomorrow will begin the largest academic congress of the region focused on business travel and corporate meetings, ViajesCorp Americas. The event will run from 3 to 4 May in Bogota, Colombia.

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